Apple Removes Customer Ratings and Reviews From Its Online Store

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Posted November 22, 2019 at 1:48am by iClarified

Apple has removed all customer ratings and reviews from its online store. AppleInsider reports that the change occurred around November 17th.

AppleInsider received a tip from a reader who had noted the buyer review section was missing on Apple's online retail store page. The user also pointed out that the pages have been removed from U.S., U.K., and Australian Apple online stores, which suggests this is not simply a mistake, but rather an intentional move on Apple's behalf.

It's unclear if Apple removed Ratings and Reviews in order to revamp how they work or whether they're gone for good. Reviews on the Apple Store were often more negative than reviews at other retailers, but at least it was a place for customers to share feedback with Apple and other customers.

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Apple Removes Customer Ratings and Reviews From Its Online Store

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8BallPlayer - November 22, 2019 at 8:52pm

Thanks Ace, I (obviously) misread it and give myself a bad rating and negative review.

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8BallPlayer - November 22, 2019 at 5:07pm

Developers have found ways to circumvent the negative review process by embedding feedback into Apps, funneling positive feedback to the App Store and routing negative feedback elsewhere (internal review?), thus tainting the overall rating. Apple may have figured this out.

Ace* - November 22, 2019 at 8:29pm

This article is in regards to the Apple retail store, not the App Store. So your comment is irrelevant.

1reader - November 22, 2019 at 2:40am

Yeah, hide those bad comments/reviews. 👍🏻