November 19, 2024
United Airlines to Equip Over 6,000 Customer Service Representatives With the iPhone 6 Plus

United Airlines to Equip Over 6,000 Customer Service Representatives With the iPhone 6 Plus

Posted December 2, 2015 at 4:33pm by iClarified
United Airlines has announced that it will equip over 6,000 of its airport customer service representatives with the iPhone 6 Plus. The smartphone is expected to enable agents to meet customers' needs more quickly while having access to additional operational information.

United will begin distributing the devices to its more than 6,000 hub-based customer service representatives next year. The iPhones will enable agents to assist customers who have checked into their flights with several pre-departure actions, including printing boarding passes and baggage tags anywhere in the airport. Customer service representatives will also be able to assist customers with alternate flight options, helping employees at customer service locations provide additional attention to those with more complex needs.

Future enhancements will include tools to provide full check-in capabilities in airport lobbies and the ability to offer customers much of the same functionality as traditional airport kiosks.


"Our employees told us they needed better tools to serve our customers, especially during severe weather and busier travel times," said Jon Roitman, United's senior vice president of airport operations. "We have seen great success with the custom-made tools on the iPhone 6 Plus and believe expanding the use of a smart phone device with other applications is a great investment in our employees."

Back in August of 2011, United distributed iPads to pilots and last June the company distributed iPhones to flight attendants.


United Airlines to Equip Over 6,000 Customer Service Representatives With the iPhone 6 Plus
Add Comment
Would you like to be notified when someone replies or adds a new comment?
Yes (All Threads)
Yes (This Thread Only)
No
iClarified Icon
Notifications
Would you like to be notified when we post a new Apple news article or tutorial?
Yes
No
Comments
You must login or register to add a comment...
Recent. Read the latest Apple News.
RECENT
Tutorials. Help is here.
TUTORIALS
Where to Download macOS Sonoma
Where to Download macOS Ventura
AppleTV Firmware Download Locations
Where To Download iPad Firmware Files From
Where To Download iPhone Firmware Files From
Deals. Save on Apple devices and accessories.
DEALS