Apple Launches 'Self Service Repair Store' With Genuine Parts and Tools

POST

MAIL

Posted April 27, 2022 at 1:51pm by iClarified

Apple has launched its Self Service Repair program with a new online store that lets users purchase genuine Apple parts and tools, and download repair manuals. Self Service Repair is available in the US and will expand to additional countries — beginning in Europe — later this year.

The new online store offers more than 200 individual parts and tools, enabling customers who are experienced with the complexities of repairing electronic devices to complete repairs on the iPhone 12 and iPhone 13 lineups and iPhone SE (3rd generation), such as the display, battery, and camera. Later this year the program will also include manuals, parts, and tools to perform repairs on Mac computers with Apple silicon.

To start the Self Service Repair process, a customer will first review the repair manual for the product they want to repair by visiting support.apple.com/self-service-repair. Then, they can visit the Apple Self Service Repair Store and order the necessary parts and tools.

Apple says the parts and tools are the same ones provided to its network of authorized repair providers, at the same price. For certain repairs, customers will receive a credit when returning a replaced part for recycling.

The company will offer tool rental kits for $49, so that customers who do not want to purchase tools for a single repair still have access to these professional repair tools. The weeklong rental kits will ship to customers for free.

Additionally, Apple has published a paper, “Expanding Access to Safe, Reliable, and Secure Service and Repair,” which details the company's approach to designing long-lasting products and increasing access to repairs.