Samsung Suspends Delivery of New Galaxy Buds3 Pro Over Quality Concerns

Samsung has halted the delivery of its newly released Galaxy Buds3 Pro wireless earbuds due to quality concerns. Unveiled on July 10th as a competitor to Apple's AirPods, the Galaxy Buds3 Pro quickly faced complaints from early buyers regarding quality control issues, such as easily torn ear tips.

In a statement to Android Authority, Samsung confirmed the suspension, stating that they are conducting a comprehensive quality control evaluation to address the issues.

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There have been reports relating to a limited number of early production Galaxy Buds 3 Pro devices. We are taking this matter very seriously and remain committed to meeting the highest quality standards of our products. We are urgently assessing and enhancing our quality control processes.


To ensure all products meet our quality standards, we have temporarily suspended deliveries of Galaxy Buds 3 Pro devices to distribution channels to conduct a full quality control evaluation before shipments to consumers take place. We sincerely apologize for any inconvenience this may cause.

Should any customer already in possession of Galaxy Buds3 Pro be experiencing any issues, they should contact Samsung or visit their nearest Samsung Service Centre.
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Samsung has also sent an email to buyers informing them of the delay...

We're reaching out about your recent Samsung Galaxy Buds3 Pro order. We are conducting a full quality control evaluation to ensure all products meet our standards, which we expect to cause a delay in your order's delivery. We sincerely apologise for any inconvenience this may cause. We'll be sure to contact you in the coming weeks with an updated dispatch date.

If you would like to contact us about cancelling your order, please reach out to our contact centre using the link below. Customers who have purchased their Galaxy Buds3 Pro through promotion will be refunded the discounted value.

Meanwhile, Apple has discounted its AirPods Pro 2 with USB-C to their lowest price ever of $168.99. Grab the deal while you can!