Samsung Denies Request to Produce Calls That Show Confusion With Apple Products

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Posted November 18, 2011 at 5:44am by iClarified

Samsung is denying Apple's request to produce call center records which show customers confusing an Apple product for a Samsung product or vice versa, reports Edible Apple.

Apple made the request during the discovery phase of its litigation against Samsung. Specifically they want Samsung to look over its call center records and produce "any instances of customer confusion in which Samsung was made aware."

More interesting than Apple's request is Samsung's response.

Samsung denied the request saying that it was overly broad and time consuming. Why would it take so long? Apparently because Samsung gets so many users calling in to say how much they disliked their previous Apple product and how much they love their new Samsung product.

For example, it is possible that Samsung customers may have contacted the call centers to comment on how they disliked their previous Apple product, but enjoy using their Samsung product. This would not be responsive to Apple's requests, because the consumer is not expressing any confusion as to the source of the product he or she was calling about.

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Samsung Denies Request to Produce Calls That Show Confusion With Apple Products

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#1CompanyInTheWorld - November 18, 2011 at 4:09pm

I think it's just that u don't have a reason for really using it. It's a great product for any business. That's if u know how to implement it. And for a consumer, android can't touch iPad.

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budsal - November 18, 2011 at 5:47pm

My ipad 2 jailbroken on 4.3.3 has all but replaced my at home computer needs. I totally agree with you, and most everyone else, that they should implement flash capabilities. The only thing I still use my home computer for is to watch tv on the web which I cannot do on any ios device.

6italia0 - November 18, 2011 at 10:54pm

I can easily implement this into my work environment, however, I much more prefer to use my macbook pro as I can store much more information on a 1TB than 32GB of flash and the editing options are much easier on a macbook than an ipad (mainly because thats what I am used to).

Spritz - November 18, 2011 at 1:02pm

Uh flash is dead. Adobe killed it for mobile devices

6italia0 - November 18, 2011 at 1:24pm

Still works fine on my wife's sensation 4g

Spritz - November 18, 2011 at 3:18pm

Adobe isn't allowing flash on any future devices

Adcpolo - November 18, 2011 at 5:19pm

Wife sensation!!