Apple Analyzed Every Email Sent to Steve Jobs

Apple support staff analyzed email received by Steve Jobs to better understand customer complaints, MacRumors has learned.

Apple support staff analyzed each of the 242 MobileMe-related emails sent to Jobs over that period, categorizing them by "root cause" in order to better understand where customer complaints were coming from.

Over the years Steve Jobs has personally responded to a surprising amount of personal emails; however, those who didn't receive a reply might be comforted to know their email was still looked at.


Read More