Apple Acknowledges Shut Down Issue With 13-inch MacBook Pro

Apple has acknowledged a shut down issue with the 13-inch MacBook Pro and posted a support document detailing steps to take if you encounter the problem.

Learn what to do if your MacBook Pro randomly turns off even though the battery shows a remaining charge.

If your MacBook Pro (13-inch, 2019, Two Thunderbolt 3 ports) randomly turns off when it still has a charge, these steps might help:


1. If your MacBook Pro's battery is less than 90 percent charged, continue to step 2. If your battery is more than 90 percent charged, use your computer until the percentage drops below 90 percent, then continue to step 2.
2. Connect your Mac to its power adapter.
3. Quit all open applications.
4. Close your computer's lid, which puts your Mac in to sleep mode.
5. Let your Mac charge for at least 8 hours.
6. After 8 hours, update to the latest version of macOS.

If these steps don't resolve the issue, you should contact Apple Support.

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