Apple Addresses Bent iPad Pro Controversy, Says New Design May Make Subtle Deviations More Noticeable

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Posted January 5, 2019 at 3:44pm by iClarified

Apple has posted a support document addressing reports that a slight bend in the iPad Pro is considered normal.

The company says the new 11-inch and 12.-9-inch iPad Pro models have an aluminum unibody enclosure that is strong, light, and durable. Instead of the curved edges found on previous-generation iPad models, these new iPad Pro models feature a rectangular design with straight edges.

Cellular models feature Gigabit-class LTE, with support for more cellular bands. To provide optimal cellular performance, small vertical bands or “splits” in the sides of the iPad allow parts of the enclosure to function as cellular antennas.

Apple Addresses Bent iPad Pro Controversy, Says New Design May Make Subtle Deviations More Noticeable

Here's how Apple explains the manufacturing process and why a slight bend might be observed.

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For the first time ever on an iPad, these bands are manufactured using a process called co-molding. In this high-temperature process, plastic is injected into precisely milled channels in the aluminum enclosure where it bonds to micro-pores in the aluminum surface. After the plastic cools, the entire enclosure is finished with a precision CNC machining operation, yielding a seamless integration of plastic and aluminum into a single, strong enclosure.

These precision manufacturing techniques and a rigorous inspection process ensure that these new iPad Pro models meet an even tighter specification for flatness than previous generations. This flatness specification allows for no more than 400 microns of deviation across the length of any side — less than the thickness of four sheets of paper. The new straight edges and the presence of the antenna splits may make subtle deviations in flatness more visible only from certain viewing angles that are imperceptible during normal use. These small variances do not affect the strength of the enclosure or the function of the product and will not change over time through normal use.
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Apple says that if you believe your iPad Pro doesn't meet their specifications, you should contact Apple Support.

Apple offers a 14-day return policy for products purchased directly from Apple. Apple also provides up to a one-year warranty on our products and will cover damage if it has occurred due to a defect in materials or workmanship.

More details in the full support document linked below!

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NoGoodNick - January 9, 2019 at 7:08pm

Apple says that if you believe your iPad Pro doesn't meet their specifications, you should contact Apple Support. >> And then Apple Support will reject your claim, but it’ll look like we’re actually listening to the problems we don’t give a shit about. I can’t agree with the rest of you, though. The iPad Pro especially is getting better and better, so I’m NOT going to avoid it. A good product with a few minor flaws is better than a crappy, hard-to-use product with dozens of new features they’ll only abandon with the next model. Unlike phones, few people sit on them regularly.

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stevenlacross - January 9, 2019 at 2:18am

I agree, if I buy one, I’m going to open it up right in front of them and be like, nah bro this ain’t ok.

damonart - January 6, 2019 at 7:54pm

Soon will a swirly iPad be considered normal. Common Apple, be honest and admit the mistake you’ve made! Only than the Customer Almighty may forgive you.

nitemare2123 - January 5, 2019 at 6:09pm

Straight from their BS Dept.. Won't admit their mistake.. Even more disgusting

PaulieP - January 5, 2019 at 4:48pm

Apple messes up with this release. They need to do better. iPad isn’t that great to begin with but justifying a bend is laziness and poor R

onelife - January 5, 2019 at 4:47pm

Another diverted lawsuit