Roadside Assistance Mobile App

Allstate Motor Club has announced the launch of a new mobile application that brings its full suite of roadside services directly to drivers with iPhones and selected BlackBerry models. Through this app, which is free to download, Allstate Motor Club is now making many of its services available to non-members for the first time.

"We believe that all motorists will appreciate the added peace of mind that Allstate Motor Club members enjoy today," said Patrick M. O'Brien, president of Allstate Roadside Services. "Roadside assistance is a service that drivers really appreciate when they need it, because it helps get them back on the road to their destinations no matter where they're going."

The new app uses global positioning system (GPS) technology, automatically determining a caller's location to help identify and connect to the nearest available service provider. Drivers can diagnose their roadside need and initiate service in less than a minute.


Allstate Motor Club members can download the app and pre-register their contact information and membership ID. Drivers without Allstate Motor Club memberships can use the app on a pay-per-use basis. When requesting roadside assistance, the app automatically transmits the driver's location and service details to a nearby service provider. Once service is confirmed, the app provides the service provider's name and an estimated time of arrival.

"Making roadside assistance available via smartphones is another example of how Allstate is leveraging technology to provide outstanding service for its consumers," added O'Brien. "The app even includes a convenient survey for customers to provide immediate feedback on their experience, to help us ensure our high levels of customer satisfaction."

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