Samsung Beats Apple in Cellphone Customer Satisfaction [Chart]

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Posted December 31, 2014 at 5:05pm by iClarified

Samsung beat Apple in cellular telephone customer satisfaction this year, according to the American Customer Satisfaction Index.

Samsung managed a 6.6% increase in customer satisfaction for 2014 going from 76% to 81%. That tied Apple's score from last year; however, Apple saw a 2.5% decrease in customer satisfaction this year bringing it down to 79% and putting it in second place.

Apple is followed by Nokia (77%), Motorola Mobility (Google) (77%), HTC (75%), BlackBerry (74%), and LG (73%).

The American Customer Satisfaction Index surveys around 70,000 customers each year to create its benchmarks. They didn't provide any insight as to why Apple may have declined in customer satisfaction or what caused Samsung's jump.

Take a look at the chart below...

Read More [via 9to5Mac]

Samsung Beats Apple in Cellphone Customer Satisfaction [Chart]

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Comments (16)

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Steven - January 2, 2015 at 12:39am

So I have the 6 plus thought it was great got a galaxy note 4 about a week back (needed to renew a contract) and I must say Samsung is something of a new world however being said their phones feel cheap but can do so much more and are packed with some darn good hardware. I'm still working thru it and still use the plus as my phone but I might be on the change now.

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volls - January 1, 2015 at 10:19am

Apple's after sale & service is one of the best ever since I am using there product from 2002. no one can beat apple.

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Judge Dreed - January 1, 2015 at 9:56am

Nokia scored high? Who owns a NOKIA and Motorola Mobility? lol this company is so lame and fake...

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gamerscul9870 - January 1, 2015 at 4:01am

samsheeps as always can't admit. Like winning one time is something to celecbrate? How about rewards from customer satisfaction by JD power. That's the real deal.

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aleksa baskot - January 2, 2015 at 11:53pm

I sheeps

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Bil - January 3, 2015 at 12:05am

Sounds like you like sheep. To each his own.

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PaladinLV - January 1, 2015 at 12:38am

It's easy to satisfy the unsophisticated and the dummies.

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King Rollo - December 31, 2014 at 11:28pm

Must be asking the Samsung employees all I hear is battery issues, dead phones and reliability problems :(

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Ren - December 31, 2014 at 10:06pm

Very True

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gamerscul9870 - December 31, 2014 at 10:08pm

Truely fake!

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tng - December 31, 2014 at 7:15pm

Really BlackBerry has 73% and all others in the lower bracket is 71%. This is as accurate as me calculating the distant to the sun with my foot!

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Metc - December 31, 2014 at 6:08pm

Based on the graph I would have disagree. The month that show info for Apple are higher than those of Samsung.

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gamerscul9870 - December 31, 2014 at 5:59pm

i remember my first Galaxy. Nothing completes it with a black hole where the problems happen in which every bit of it in and out!

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Jackson Browne - December 31, 2014 at 5:56pm

Hmmm ... looks like a tie for all practical purposes, same as last year was.

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jahmed80 - December 31, 2014 at 5:48pm

On your dream samsung..!! I remember what u told me wen ur bulshit phone broke n ask to replaced...!! No one can beat apples customer satis no one, not yet.

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gamerscul9870 - December 31, 2014 at 5:47pm

The only reason is larger screen demands. Like that's not enough to be picky of?

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