Leaked Document Instructs Apple Support to Replace iPad 3s With Wi-Fi Issues

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Posted April 5, 2012 at 4:40am by iClarified

A leaked AppleCare document reveals that Apple is actively investigating Wi-Fi issues with the new iPad and has instructed support representatives to replace affected units.

In the United States, contact centers and retail stores should capture iPad (3rd generation) Wi-Fi only devices if they exhibit any issue related to Wi-Fi.

Symptoms can include, but are not limited to:
● Intermittent connectivity
● Slow Wi-Fi speeds
● Wi-Fi network not seen

Notes:
● Any capture performed should always include the iPad, AC adapter, and USB cable.
● During the EFFA period, Apple evaluates all forms of hardware failures - even those that would normally be classified as abuse.

9to5Mac notes that "captured" is the code word for the device to be immediately packed up and shipped to Apple's engineering centers for examination and investigation.

Recently, TabletPCReview confirmed user reports of Wi-Fi issues finding that the new iPad's signal dropped faster and further than any other Apple device.

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Leaked Document Instructs Apple Support to Replace iPad 3s With Wi-Fi Issues

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Bob - April 6, 2012 at 12:11pm

Sorry but no drag rip issue here. WiFi works fine. Goog speed, no lose of connectivity always consistent. IPad3 here is just fine. Perhaps some may have issues but not all.

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Another $15 Settlement...I'll take it. - April 5, 2012 at 6:04pm

Apple's got another deathgrip problem. If you place your hand over the Home button, the iPad 3's Wi-Fi signal craps out to oblivion. It's now officially a consumer confirmed deathgrip, multiple YouTube videos have been posted about it. I don't plan on returning mine, but I'd be happy to take a $15 claim check once Apple gets sued and digs into its $100 billion cash reserve as a result of this debacle.