Apple Changes Internal Liquid-Damage Policy

Apple has made changes to its Liquid-Damage policy requiring that your iPod be inspected for additional signs of liquid damage if the LCI inside the headphone jack has been activated, according to a screenshot leaked to BGR.

AppleCare has changed the way it screens iPods for liquid damage. When an Apple Retail Store or AppleCare Repair Center checks for liquid damage, if the Liquid Contact Indicator (LCI) inside the headphone jack has been activated, the iPod must be inspected for additional signs of liquid damage.

As before, unless a customer admits to accidentally damaging their iPod, final determination about liquid damage must be made by an Apple Retail Store or AppleCare Repair Center.


In April, a class action lawsuit was filed against Apple alleging that the company knowingly denies warranty service based on unreliable LCIs.

Read More