Adobe has confirmed that photos and presets deleted by a recent Lightroom app update are not recoverable.
The issue was spotted by Adobe forum member Mohamad Alif Eqnur:
Yesterday when I use the Lightroom Mobile, it was okay. I still have my presets and pictures saved in the apps but today , 18th August 2020 , after I updated the apps on Apps Store, all of my pictures and presets gone. I really need this to be fix as soon as possible. Please help me as I really need all those pictures and presets.
Adobe has since pulled the Lightroom 5.4 update for iPhone and iPad and replaced it with version 5.4.1 which addresses the issue.
Here's the official response:
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We are aware that some customers who updated to Lightroom 5.4.0 on iPhone and iPad may be missing photos and presets that were not synced to the Lightroom cloud.
A new version of Lightroom mobile (5.4.1) for iOS and iPadOS has now been released that prevents this issue from affecting additional customers.
Installing version 5.4.1 will not restore missing photos or presets for customers affected by the problem introduced in 5.4.0.
We know that some customers have photos and presets that are not recoverable. We sincerely apologize to any customers who have been affected by this issue.
If you are affected by this issue, please refer to the information in this forum thread.
Note:
No assets in the Lightroom cloud were lost or are at risk. Lightroom mobile on Android, Lightroom desktop on macOS and Windows, as well as Lightroom Classic are not affected.
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Unfortunately, the loss for some users has been devastating. On reddit, user Extraccount writes, "I’ve talked with customer service for 4+ hours over the past 2 days and just a minute ago they told me that the issue has no fix and that these lost photos are unrecoverable. Adobe is unbelievable some times. All I got was a “were sincerely sorry” and nothing else. 2+ years of photo edits just gone because of Adobe and all they give is a sorry, lmao"
More details in the forum post linked below.
Read More [via PetaPixel]
The issue was spotted by Adobe forum member Mohamad Alif Eqnur:
Yesterday when I use the Lightroom Mobile, it was okay. I still have my presets and pictures saved in the apps but today , 18th August 2020 , after I updated the apps on Apps Store, all of my pictures and presets gone. I really need this to be fix as soon as possible. Please help me as I really need all those pictures and presets.
Adobe has since pulled the Lightroom 5.4 update for iPhone and iPad and replaced it with version 5.4.1 which addresses the issue.
Here's the official response:
-----
We are aware that some customers who updated to Lightroom 5.4.0 on iPhone and iPad may be missing photos and presets that were not synced to the Lightroom cloud.
A new version of Lightroom mobile (5.4.1) for iOS and iPadOS has now been released that prevents this issue from affecting additional customers.
Installing version 5.4.1 will not restore missing photos or presets for customers affected by the problem introduced in 5.4.0.
We know that some customers have photos and presets that are not recoverable. We sincerely apologize to any customers who have been affected by this issue.
If you are affected by this issue, please refer to the information in this forum thread.
Note:
No assets in the Lightroom cloud were lost or are at risk. Lightroom mobile on Android, Lightroom desktop on macOS and Windows, as well as Lightroom Classic are not affected.
-----
Unfortunately, the loss for some users has been devastating. On reddit, user Extraccount writes, "I’ve talked with customer service for 4+ hours over the past 2 days and just a minute ago they told me that the issue has no fix and that these lost photos are unrecoverable. Adobe is unbelievable some times. All I got was a “were sincerely sorry” and nothing else. 2+ years of photo edits just gone because of Adobe and all they give is a sorry, lmao"
More details in the forum post linked below.
Read More [via PetaPixel]