Apple has launched a 'Keyboard Service Program' to address issues that some MacBook owners have experienced with their keyboards.
The company determined that a 'small percentage' of keyboards in certain MacBooks may exhibit the following:
● Letters or characters repeat unexpectedly
● Letters or characters do not appear
● Key(s) feel "sticky" or do not respond in a consistent manner
Apple or an Apple Authorized Service Provider will service eligible MacBook and MacBook Pro keyboards, free of charge. The type of service will be determined after the keyboard is examined and may involve the replacement of one or more keys or the whole keyboard.
Eligible Models
To identify your computer's model and to see if it is eligible for this program, choose Apple () menu > About This Mac.
Eligible models are listed below.
● MacBook (Retina, 12-inch, Early 2015)
● MacBook (Retina, 12-inch, Early 2016)
● MacBook (Retina, 12-inch, 2017)
● MacBook Pro (13-inch, 2016, Two Thunderbolt 3 Ports)
● MacBook Pro (13-inch, 2017, Two Thunderbolt 3 Ports)
● MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports)
● MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports)
● MacBook Pro (15-inch, 2016)
● MacBook Pro (15-inch, 2017)
The program covers eligible MacBook and MacBook Pro models for 4 years after the first retail sale of the unit. No other Mac notebook models are part of this program.
Affected users may contact an Apple Authorized Service Provider, make an appointment at an Apple Retail Store, or mail in their device for service.
More details at the link below!
Read More
The company determined that a 'small percentage' of keyboards in certain MacBooks may exhibit the following:
● Letters or characters repeat unexpectedly
● Letters or characters do not appear
● Key(s) feel "sticky" or do not respond in a consistent manner
Apple or an Apple Authorized Service Provider will service eligible MacBook and MacBook Pro keyboards, free of charge. The type of service will be determined after the keyboard is examined and may involve the replacement of one or more keys or the whole keyboard.
Eligible Models
To identify your computer's model and to see if it is eligible for this program, choose Apple () menu > About This Mac.
Eligible models are listed below.
● MacBook (Retina, 12-inch, Early 2015)
● MacBook (Retina, 12-inch, Early 2016)
● MacBook (Retina, 12-inch, 2017)
● MacBook Pro (13-inch, 2016, Two Thunderbolt 3 Ports)
● MacBook Pro (13-inch, 2017, Two Thunderbolt 3 Ports)
● MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports)
● MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports)
● MacBook Pro (15-inch, 2016)
● MacBook Pro (15-inch, 2017)
The program covers eligible MacBook and MacBook Pro models for 4 years after the first retail sale of the unit. No other Mac notebook models are part of this program.
Affected users may contact an Apple Authorized Service Provider, make an appointment at an Apple Retail Store, or mail in their device for service.
More details at the link below!
Read More