If you've purchased a $5000 iMac Pro you may want to think twice about getting Apple's VESA Mount Adapter Kit.
When Quinn Nelson of Snazzy Labs tried to switch his iMac from the $79 Vesa Mount back to its regular stand, the screws snapped, leading him on a frustrating Apple repair journey which is chronicled in the video below...
In the end, Apple agreed to replace the damaged iMac Pro but the issues with the mount and Apple's iMac Pro support remain.
Apple store offered to a) replace the outer shell in another repair or b) do a CRU (complete replacement unit). I obviously elected the latter. In the end, I am getting taken care of, but a few have seen the video already. Don’t know what they would have done for an average Joe.
As stated, I’m not mad at my store. I’m mad at Cupertino for a) continuing to sell an absolute trash VESA mount, and, b) not training the Geniuses to work on iMac Pro. They’re clueless. “We don’t really do the VESA thing in store so just be careful if you decide to reinstall it.”
If you've had a similar problem, let us know in the comments!
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When Quinn Nelson of Snazzy Labs tried to switch his iMac from the $79 Vesa Mount back to its regular stand, the screws snapped, leading him on a frustrating Apple repair journey which is chronicled in the video below...
In the end, Apple agreed to replace the damaged iMac Pro but the issues with the mount and Apple's iMac Pro support remain.
Apple store offered to a) replace the outer shell in another repair or b) do a CRU (complete replacement unit). I obviously elected the latter. In the end, I am getting taken care of, but a few have seen the video already. Don’t know what they would have done for an average Joe.
As stated, I’m not mad at my store. I’m mad at Cupertino for a) continuing to sell an absolute trash VESA mount, and, b) not training the Geniuses to work on iMac Pro. They’re clueless. “We don’t really do the VESA thing in store so just be careful if you decide to reinstall it.”
If you've had a similar problem, let us know in the comments!
Read More