Samsung Stops Sales of Galaxy Note 7, Announces Global Recall Over Exploding Battery
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Posted September 2, 2016 at 6:33pm by iClarified
Samsung has stopped sales of the Galaxy Note 7 and announced a global recall to replace all devices due to an issue with the battery that could cause it to explode.
"We have stopped sales of the Galaxy Note 7", the company said in a statement. "For customers who already have Galaxy Note 7 devices, we will voluntarily replace their current device with a new one over the coming weeks."
Here's the full statement from Samsung:
----- Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously.
In response to recently reported cases of the new Galaxy Note 7, we conducted a thorough investigation and found a battery cell issue. To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note 7. For customers who already have Galaxy Note 7 devices, we will voluntarily replace their current device with a new one over the coming weeks.
We are working with our carrier partners to announce the details of the U.S. product exchange program as soon as today.
We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible. -----
The recall is happening at a particular poor time for Samsung as Apple is about announce its next generation iPhone 7 on September 7th.
At least Samsung cares about their consumers that they are taking responsibility replacing their phones and doing a recall to prevent any major accident. Not like apple which blame their phones catching on fire on the premises of fake cables and never bother doing a recall while hundred of iphones were catching on fire. i can say this based on my own experience because I had 2 iphones catching on fire and apple never replaced my phones. and for any smart-ass I was using the original cable+wall hub
It's because people are risky for what they do that make the products unstable. In the case of the battery problem caused by the company, it does make sense to do a recall, but not against products that aren't meant to work with what it's made for if it causes problems and made by a different company, but in the case of what Apple does, AppleCare exists for a reason.
You just made your story. Apple has the best customer service there is and if you have brought the burnt cables and charges maybe they will believe you and replaced the device with a new one. On the Samsung's case how can you say they have the best customer relationship when they shut their customers and asked them to delete the videos they released on youtube about their exploding S4 in order to get a replacement. Wrong move! They should've never done that to their customers. With exploding iPhones Apple has done a great job handling these issues. They have proven that the exploding iPhones in China were caused by fake chargers and non MFI cables are used. I have dealt with Apple's customer service and they did an excellent job in handling my product issues.
Do you have a source where apple iPhones were catching by the hundreds? I only recall reading a few where fake chargers and unintentional or intentional damage to the phone causes the battery to explode.
Seriously, It's awesome that samsung is correcting the issue which includes a very VERY large portion of their manufactured phones. But I still don't see what your comment has to do with apple's lack of exploding batteries.
Does anyone remember there was a time when iphones were exploding in people's pockets? These are two companies trying their best to give customers the best quality that they can. There will always be a flaw here and there from either side. Samsung is to be respected for taking responsibility for this situation and replacing people's products. Stop blasting them guys, even Samsung and apple can make mistakes. Ok
Mishach Noel ## Caribbean
Okay Mr Righteous one. Apple had one phone burst into flames due to an cheap charger used by the owner. When you have a whole brand recalled and stop selling, that tells you that research and develop were never invested in these overly priced equipment. Be the person who lost all his contacts, photos and things of importance and see how you would accept Samsung brand.
Bursting iPhones before were caused by fake chargers and cables. Apple faced this issue before. But this one is different. It was caused by original Samsung battery. And in the previous Samsung battery explosions in S4, they shut the customers by pulling out their videos of the phone in youtube before getting their replacement. By now they should've learned their lesson on taking care of their customers first before profit.
While I'd love to make fun of those Samsung fu(kers I certainly feel bad because these batteries can hurt a person and that's no laughing matter. Still, they made such a big deal of bend gate when this shot happens to their phones and THIS is really bad and dangerous.
Crappy Samsung and over priced. There are other better Android choices instead of Samsung like HTC or LG or Motorola whatever. Still, I have totally become and apple fan boy and there's nothing wrong with that. I even now took the last step and bought a MacBook Air. So happy.
You Applese need to calm down. Galaxy Note 7 is a "HOT" product. The many features will make your mind explode, in this case, your hands. But seriously, every major tech company will experience a faulty part from their supplier. But when it comes to Apple, they are often over exaggerated. When it happens to Samsung, it's kinda expected.
Even at that, it's still blown out of the water by speed tests in terms of competition with optimization, the way it can be used with other products made by the same company (continuity for example), and jailbreak to get way more than this all how you want it, but hey it will be as unsecured as android once it's jailbroken.
Exaggerated? Its all over the news. It is the talk of the town! It is a shame for Samsung to make a mistake with that scale. Pulling out a model from the market is a huge loss. Not only today but for next quarter sales.
Makes mistakes is human nature I got my note 7 from optus Australia within 14 days note 7 completely dead return to optus store ,poor quality product trying my best to get rid if this device and buy a apple phone my wife has for last 2 year never got any problem
Samsung gear S is a flop in the 4th time! They are half baked products based on Apple leaks. I see them now in sale baskets, when Apple watches sell even if it is a 1st generation for the 2nd year. Every watchOS update makes the watch more useful including the growing number of developed apps for the watch.
So what is this now? BatteryGate, BoomGate, ChargeGate, OhCrap!Gate, P.O.S.Gate... The 'people' were fast to shoot down the iPhone 6 with BendGate, but now that it is happening to one of their own, mum's the word? Smh!
Exactly; Samsung was quick to put out crappy advertisements mocking the bending issue. Would Apple do the same now? No, and that's the difference between Apple and Samsung.
I never seen anything about the mocking of the basing issue which would defeat the purpose anyway because their products are thinner which may also mean it may not be metal so...
I'm wondering if this has anything to do with people trying out the "water proofing" and water getting inside and screwing something up, when the phone gets charged it blows the battery.
Maybe they should stop coming out with a phone every month and test the phones properly before releasing to the public
The operating system sucks no matter how many gigabytes they put in it it's still going to leg
Samsung needs to partner up with Apple and use their operating system
Apple uses Samsung chips to manufacture their phones and products
Samsung needs to use Apple operating system only way to save them
Where are the Samdroids? I thought the S7 is the best they got? Got recalled, globally?! What a mess! iPhones also caught fire before but it was caused by fake chargers and cables and was never recalled. With Samsung it was caused by their original Samsung battery. What a shame!
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