Fixya Identifies Top Issues With iPad Air, iPad Mini, Kindle HDX, Surface 2 [Charts]

Fixya has released a new 'Holiday Tablet Report' that identifies top issues with popular tablets including the Apple iPad Air, Microsoft Surface 2, Amazon Kindle HDX, and iPad Mini with Retina Display.

Fixya looked at over 10,000 fix-it requests to determine the most common issues with each device. Below are the major findings.

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The Microsoft Surface 2 is a great option for the businessman or woman – its full range of Microsoft Office features really appeals to professionals who are on the go. However, its lack of app developers has left the Surface 2 seemingly void of software support for popular apps available on other tablets.


While Apple’s new iPad Air has received extremely positive reviews overall, it does have a few problems that consistently crop up for owners. A common issue across all iPad platforms is a crashing Safari browser, a problem that seems to persist with the newest iterations of the device. The iPad Air is also reported to have screen issues, with users reporting grey lines or a yellow tint that cuts across half of the screen.

Fixya users reported battery issues with the new Amazon Kindle HDX, as well as its inability to charge quickly, which is a definite hindrance for a tablet – especially when used for travel. The Kindle HDX’s pre-installed Silk Browser has also proven somewhat unreliable, tending to freeze when opening a new tab and/or navigating to a new web browser.

The iPad Mini is a solid purchase for entertainment seekers, but it does have its own unique problems that differ from its larger form factor cousin. The biggest problem, known as “ghosting”, happens when users flip between apps and the previous image will still be lightly visible on the screen for a short period of time. Ghosting does present user experience issues, as the iPad mini is touted for its gorgeous retina display.
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Below are the top five problems for each tablet and the percentage of troubleshooting requests that fall into each problem category:


Top 5 Microsoft Surface 2 Issues:
1. App Support – 25%
2. Speaker Quality – 20%
3. Touch Cover Keyboard – 15%
4. Compatibility with other Microsoft Products – 15%
5. Other – 25%

Top 5 iPad Air Issues:
1. Browser Crashes– 30%
2. Screen Issues – 25%
3. Keyboard Responsiveness – 15%
4. Wi-Fi Connectivity – 15%
5. Other –15%

Top 5 Kindle HDX Issues:
1. Silk Browser – 25%
2. App Support – 20%
3. Battery – 20%
4. Device Freezes – 20%
5. Other – 15%

Top 5 iPad Mini (with retina display) Issues:
1. Screen Issues – 30%
2. Storage Space – 20%
3. Browser Crashes – 20%
4. Keyboard Responsiveness – 15%
5. Other – 15%

More details in the full report linked below...

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