Apple has instructed Apple Geniuses to 'capture' any new MacBook Airs that are exhibiting Wi-Fi issues, according to a leaked document obtained by 9to5Mac.
The document tells geniuses and advisers to capture any new MacBook Air notebook and related accessories or devices that exhibit problems with Wi-Fi.
Symptoms
In the United States, Apple Geniuses and Advisors should capture MacBook Air (13-inch, Mid 2013) and MacBook Air (11-inch, Mid 2013) computers with any Wi-Fi issues.
Qualifications for Capture
● Model: MacBook Air (13-inch, Mid 2013) and MacBook Air (11-inch, Mid 2013)
● Configuration:
-- AppleCare BTO/CTO OK
-- Retail BTO OK. Facilitate CTO capture via Tier 2 for the customer.
Gizmodo first reported a problem with Wi-Fi connections dropping last week. Additionally, Anandtech has just reported that OS X is artificially limiting 802.11ac speeds for the new notebooks.
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The document tells geniuses and advisers to capture any new MacBook Air notebook and related accessories or devices that exhibit problems with Wi-Fi.
Symptoms
In the United States, Apple Geniuses and Advisors should capture MacBook Air (13-inch, Mid 2013) and MacBook Air (11-inch, Mid 2013) computers with any Wi-Fi issues.
Qualifications for Capture
● Model: MacBook Air (13-inch, Mid 2013) and MacBook Air (11-inch, Mid 2013)
● Configuration:
-- AppleCare BTO/CTO OK
-- Retail BTO OK. Facilitate CTO capture via Tier 2 for the customer.
Gizmodo first reported a problem with Wi-Fi connections dropping last week. Additionally, Anandtech has just reported that OS X is artificially limiting 802.11ac speeds for the new notebooks.
Read More