Foxconn Says iPhone 5 Shortages Are Due to Its Complicated Design

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Posted October 17, 2012 at 3:25pm by iClarified

Foxconn says the shortage in iPhone 5 supplies is due to the difficulty in assembling its complicated design, reports the WSJ.

“The iPhone 5 is the most difficult device that Foxconn has ever assembled. To make it light and thin, the design is very complicated,” said an official at the company who declined to be named. “It takes time to learn how to make this new device. Practice makes perfect. Our productivity has been improving day by day.”

The site also learned that steps have been taken to prevent phones from being shipped out with scratches.

The executive said Hon Hai has taken steps to improve its productivity and address scratches on the metal casings of some new iPhones that were shipped. Hon Hai has recently implemented a new quality check procedure to reduce the chance of damages. But he noted the iPhone 5 uses a new coating material that makes it more susceptible to scratching.

“It’s always hard to satisfy both aesthetic needs and practical needs,” said the executive.

When asked about scratching, Phil Schiller, SVP of Worldwide Marketing at Apple, reportedly responded to a customer's email saying, "Any aluminum product may scratch or chip with use, exposing its natural silver color. That is normal."

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Foxconn Says iPhone 5 Shortages Are Due to Its Complicated Design

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NoGoodNick - October 17, 2012 at 7:51pm

Foxcom: "We no sponsible for shortage. Fault all in design. Apple: Grr! Samsung: Yeah! Users: Then what was that riot, the crackdown, and all the broken bodies about?

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Leggoman - October 17, 2012 at 5:06pm

Wow. Yes seems they want it both ways. If its scratch then you have been miss using it? Like you said dropped it, so when you get it new out the box and it has more scratches on it than a ice skating ring? Is that cos it's been dropped thrown around and used as a hockey puck. And why make it so it marks so easy? And will it be replaced with out question?

manzanita - October 17, 2012 at 3:44pm

this is funny cause when u call apple to have fix something else in ur iphone they say that if the phone looks scratched/dropped or something ur warranty could be avoided.... so in one hand they accept scratching but when u send it in for warranty they expect zero scratches??? what to heck???, stupid....