Apple's engineers have responded to a purple haze issue with the iPhone 5 by saying it's considered 'normal' behavior, reports Gizmodo.
Users of the new smartphone have been reporting a purple haze noticeable in photos where the lighting is very bright.
Now one user has received a response from Apple Support after having the issue escalated to engineering.
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Dear Matt,
Our engineering team just gave me this information and we recommend that you angle the camera away from the bright light source when taking pictures. The purple flare in the image provided is considered normal behavior for iPhone 5's camera. If you wish to reach me regarding this case number *********, please contact me at 1-877-***-**** ext. *******. I currently work Thursday-Monday: 7:00am - 3:30pm Mountain Time. If you reach my voicemail, please leave your name, phone number, case number and the best time to reach you. Email is ***********@apple.com.
Sincerely,
Debby
AppleCare Support
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Is this an issue that you've noticed with your photos? We'll test it out shortly but it definitely doesn't appear to be 'normal'.
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Users of the new smartphone have been reporting a purple haze noticeable in photos where the lighting is very bright.
Now one user has received a response from Apple Support after having the issue escalated to engineering.
-----
Dear Matt,
Our engineering team just gave me this information and we recommend that you angle the camera away from the bright light source when taking pictures. The purple flare in the image provided is considered normal behavior for iPhone 5's camera. If you wish to reach me regarding this case number *********, please contact me at 1-877-***-**** ext. *******. I currently work Thursday-Monday: 7:00am - 3:30pm Mountain Time. If you reach my voicemail, please leave your name, phone number, case number and the best time to reach you. Email is ***********@apple.com.
Sincerely,
Debby
AppleCare Support
------
Is this an issue that you've noticed with your photos? We'll test it out shortly but it definitely doesn't appear to be 'normal'.
Read More