Apple has posted an official support document to resolve the Blue Screen of Death errors that some users experienced when using iTunes 8 and Windows Vista.
Symptoms
After installing iTunes 8 for Windows, some users may see a blue screen error message when connecting iPhone or iPod to a Windows Vista computer. In some cases, the computer may immediately restart when connecting iPhone or iPod to the computer.
Solution
1. Disconnect your iPhone or iPod from Windows Vista.
2. Uninstall iTunes and Apple Mobile Device Support
* For Classic View
1. Choose Start > Control Panel > Programs and Features.
2. First select Apple Mobile Device Support, click Uninstall.
3. Select iTunes, click Uninstall.
* For Control Panel Home View
1. Choose Start > Control Panel > Programs > Uninstall a Program.
2. First select Apple Mobile Device Support, click Uninstall.
3. Select iTunes and click Uninstall.
3. Restart the computer.
4. Re-download and install the updated iTunes 8 installer from www.apple.com/itunes/download.
Important: Do not use the iTunes8Setup or iTunes864Setup file you previously downloaded.
NOTE*: Thanks to Lyrrad for the heads up on this issue. Sometimes we miss Windows issues since we all use Macs :)
Symptoms
After installing iTunes 8 for Windows, some users may see a blue screen error message when connecting iPhone or iPod to a Windows Vista computer. In some cases, the computer may immediately restart when connecting iPhone or iPod to the computer.
Solution
1. Disconnect your iPhone or iPod from Windows Vista.
2. Uninstall iTunes and Apple Mobile Device Support
* For Classic View
1. Choose Start > Control Panel > Programs and Features.
2. First select Apple Mobile Device Support, click Uninstall.
3. Select iTunes, click Uninstall.
* For Control Panel Home View
1. Choose Start > Control Panel > Programs > Uninstall a Program.
2. First select Apple Mobile Device Support, click Uninstall.
3. Select iTunes and click Uninstall.
3. Restart the computer.
4. Re-download and install the updated iTunes 8 installer from www.apple.com/itunes/download.
Important: Do not use the iTunes8Setup or iTunes864Setup file you previously downloaded.
NOTE*: Thanks to Lyrrad for the heads up on this issue. Sometimes we miss Windows issues since we all use Macs :)