Apple is preparing to launch a new iPhone check-in for assistance service at its retail stores, according to a MacStories report.
Monday morning, the service went live for Apple Store employees. Employees have to utilize an app called Concierge that sends a push notification to him/her when a customer with a reservation checks-in to the Apple Store via their iPhone. In Concierge, employees are able check an iQueue that establishes the customers they’re waiting on and what times they checked in. A separate application called Scout gives managers the ability to establish room by room locations within the store for accurate, close proximity check-ins. Scout is a one time use application for the initial set-up of Apple’s location based services.
Reportedly, Apple will use push notifications to send you a message as you enter the Apple store asking if you'd like to check-in. If you say yes, you'll be notified of your queue position, wait time, and who will be helping you via their photo.
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Monday morning, the service went live for Apple Store employees. Employees have to utilize an app called Concierge that sends a push notification to him/her when a customer with a reservation checks-in to the Apple Store via their iPhone. In Concierge, employees are able check an iQueue that establishes the customers they’re waiting on and what times they checked in. A separate application called Scout gives managers the ability to establish room by room locations within the store for accurate, close proximity check-ins. Scout is a one time use application for the initial set-up of Apple’s location based services.
Reportedly, Apple will use push notifications to send you a message as you enter the Apple store asking if you'd like to check-in. If you say yes, you'll be notified of your queue position, wait time, and who will be helping you via their photo.
Read More