Steve Jobs Addresses Missing Hold Button Incorrectly

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Posted June 25, 2010 at 11:01am by iClarified

Steve Jobs has responded to a user concerned about the Hold button being replaced by FaceTime. His response was incorrect in more than one way.

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Don't need a personal SJ reply, but can you pass this down the chain? I called Apple support, first, but the tech didn't know...

During many voice calls on my new iPhone 4, the "hold" icon has been replaced with a FaceTime icon, even when I'm not talking to a fellow iPhone 4 user. During such calls, how do I put someone on hold? Yes, there's still a mute button, but these functions are discrete (which is why iOS ≤ 3 had both buttons...).

Guy who answered Apple support line could only suggest disabling FaceTime, rationalizing that I don't have too many iPhone 4-using friends yet, anyway, right?... This seems inelegant.

Thanks for your leadership on this magical product. I remain a loyal fan.
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Hold doesn't do anything more than Mute.

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Jobs' reply is incorrect in more than one way. First mute and hold don't provide the same functionality as the Apple user guide clearly points out.

Mute your line: "Tap Mute. You can still hear the caller, but the caller can't hear you."
Put a call on hold: "Tap Hold. Neither party can hear the other"

Second, the Hold functionality is still there. As a TechCrunch commenter noticed, you simply hold the mute button down for a few seconds to place the caller on hold.

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Steve Jobs Addresses Missing Hold Button Incorrectly

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Shameer - October 11, 2011 at 1:09am

Hold mute and hol comes

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ricardo - June 26, 2010 at 7:06pm

Guys if you disable FaceTime from the settings the Hold bottom is back.

joe - June 26, 2010 at 2:14am

who cares about HOLD. Jobs was wrong, hold and mute are not the same thing. Mute is much better and we don't need hold, ever.

Chris - June 25, 2010 at 11:42am

Mute and Hold are not the same but we realy don't need a hold button since it's done automatically when you add a call.

RaMod - June 25, 2010 at 11:30am

Dosen't it give you that option when you only get another call?! Like a menu "Answer or ignore"? or "Answer and hold" the other line? That option, from what I remeber, is only visible when you actually get another incoming call. Right?

Shameer - June 25, 2010 at 11:13am

I have no Idea how but this morn I was talking to my mom and I pressed something random and bam call on hold

Jaylou180 - June 25, 2010 at 1:16pm

I tested the mute/ hold. If you hold the mute it turns into hold. A pause button appears.