Apple Modifies Its Customer Service Policy for South Korean iPhone Owners

The Fair Trade Commission announced today that Apple has modified its Customer Service Policy for iPhone owners in South Korea. Apple will now provide a new device to customers who experience problems within a month of purchase instead of a refurbished device.

Korean iPhone buyers have complained Apple only gives devices refurbished with used parts when there are problems with the product, even though its service warranty states customers can get refunds, new phones or free repairs, the commission said. Under the revision, consumers have the right to choose between the options, the regulator said.

Last October, Farrel Farhoudi, senior director for Apple's iPhone service, said Apple's policy is in compliance with the South Korean rules and the company didn't plan to change it.


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