iPhone 4 on AT&T Drops Far More Calls Than on Verizon

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Posted April 5, 2011 at 12:02pm by iClarified

A new study by ChangeWave found that AT&T iPhone 4 owners experience dropped calls significantly more often than Verizon iPhone 4 owners.

Notably both carriers show high satisfaction rates for the Apple phone.

A look at the Very Satisfied ratings for each shows 82% of Verizon iPhone 4 customers saying they're Very Satisfied versus 80% of AT&T iPhone 4 customers.

iPhone 4 on AT&T Drops Far More Calls Than on Verizon

In terms of dropped calls Verizon maintains its lead.

In the current survey, Verizon continues to maintain the best overall rating in the industry, with their customers reporting on average only 1.4% of calls dropped over the past 90 days. T-Mobile (2.3%) comes in second, followed by Sprint/Nextel (2.7%).

The dropped call findings specifically for the AT&T iPhone 4 versus the Verizon iPhone 4 were very similar to the overall results with Verizon iPhone 4 owners at 1.8% vs. AT&T iPhone 4 owners at 4.8%.

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Broxton - April 6, 2011 at 9:05am

I own an iPhone with AT&T for years and their service is garbage! I can't even get signal in my apartment, I'm just waiting to end my contract to make the switch. I had Verizon in the past I rarely experience drop calls or lost signal.

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PacMan - April 5, 2011 at 9:07pm

I live in miami and I have had at&t for almost 7 years and SERIOUSLY never EVER experienced a droped call. This is complete BULLSHIT. Service depends on the area of coverage.

David - April 5, 2011 at 1:15pm

Since this data is survey based, it's subject to bias. Because of the relative reputations of AT&T vs. Verizon, a Verizon customer is more likely to forgive a glitch as their own fault while an AT&T customer is more likely to go with what they've heard and assume all problems are the fault of the network. If analysts think this data is really important and worth publishing, they should buy some phones, put them in test mode and drive them around in the, say, top 20 markets.

Ray - April 5, 2011 at 12:40pm

Well duh i have a iPhone 4 and it drops my calls lots of times my friends think I'm hanging up on them when I'm not

Pawcoe - April 5, 2011 at 12:34pm

I worked for AT&T for a year, trust me you don't need a study to see that they have more dropped calls then other companies. Just talk to anyone who is still with them

dt - April 5, 2011 at 12:30pm

Who really cares? Really?