Apple Announces It Will Repair iPhones, Macs and Other Products Damaged by Japan Floods for Free

Apple has announced that it will repair iPhones, iPads, Macs and other products damaged by the devastating floods in Japan for free. Heavy rains in southwestern Japan since late June have resulted in widespread flooding and mudflows. Over 8 million people were advised to evacuate and at least 225 people are confirmed dead. [W]

In a support document, Apple says:

We wish to express our heartfelt sympathy to everyone who received the damage due to the recent disaster and we pray for the earliest reconstruction as soon as possible. For repairable products to customers of consumers who use Apple products damaged by this disaster we will implement delivery repair service at no cost. When using, please call Apple Support (0120-27753-5) and apply (We do not accept online).


Here's the qualifying details via Google Translate:

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Target products: Repairable Mac, iPhone, Apple Watch, iPad, iPod, and Apple display (excluding accessories, Beats etc) that were directly damaged by heavy rain in July,

Target customers: Application of disaster relief law for disasters caused by heavy rain in July, Heisei 30 Consumers of ordinary consumers living in municipalities, who were affected by disasters (Note that consumer spending Those other than those who are not eligible). Application of disaster relief law For municipalities, please see the Disaster Information page of the Cabinet Office .

Repair policy: For defects directly damaged by the recent disaster, we will respond as much as possible to repair. In addition, we may ask you to present a certificate to confirm the customer at the time of repair application. Others will respond according to normal Apple repair regulations.


Reception period: until the end of September, 2018
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Apple notes that delivery services are suspended in some areas and it may take longer than usual to pickup and deliver.

More details at the link below...

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