Touch ID Stops Working in App Store For Many Users Following Update to iOS 8.3

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Posted April 9, 2015 at 3:35pm by iClarified

Touch ID has stopped working in the App Store for many users following their update to iOS 8.3. The problem is being reported on Apple's discussion forums, reddit, and MacRumors forums.

Here's what users are reporting:

Since updating to 8.3 I'm having problems with touch id and the app store. Before the update when i purchased paid and free apps it asked for my touchid. since i updated and I've changed no settings its asking for my password. Any ideas how to get it back to touchid. tried toggling the setting , re doing my fingerprints reset settings etc

The issue reportedly affects the iPhone 5s, iPhone 6, iPhone 6 Plus and iPad Air 2 but doesn't seem to apply to every user. It's likely that Apple will address this in a future update. The issue isn't critical and users can still download apps by entering their password manually.

Let us know if you have the same problem in the comments below!

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Touch ID Stops Working in App Store For Many Users Following Update to iOS 8.3

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oways - April 10, 2015 at 2:21pm

Working again. Thanks guys for the info.

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Umer - April 10, 2015 at 9:09am

Mine is working perfectly. iPhone 5S, IOS 8.3

Breix - April 10, 2015 at 1:50pm

Same here.. So far so good.. Hope the whole connection thing will be alright..? Last update actually fcked up the iMessage part and some bad bug connections too.. I really do hope this the last update before going iOS 9.

Mandeep singh bal - April 10, 2015 at 6:02am

Yeah the same problem is here with touch id

detective sims - April 10, 2015 at 5:18am

I got the same problem. I'm probably repeating the solution people have been saying but I just went into Settings -> Touch ID & Passcode -> turned off and on iTunes and App Store... Fixed!

sammyboy - April 10, 2015 at 1:01am

sorry if it does not work for you but this worked for me: 1) went to settings > touch id & passcode > entered my passcode > turn on itunes & app store 2) turn off phone 3) turn phone back on 4) downloaded a new free app (had to type in my password because of the reboot) 5) waited about 10 minutes 6) downloaded another free app but this time i was given the option to use touch id or enter my password

lemon4611 - April 9, 2015 at 10:45pm

Apple has pushed out a fix to the affected devices and a simple shut down and restart will now resolve the issue. I just got off the phone with Tim Cook and he has promised that his will never happend again. I don't trust him though he uses a Galaxy 6

gamerscul9870 - April 9, 2015 at 11:30pm

I don't listen to you or even fall for what you expect to happen with Tim? What kind of CEO would use a product against their own company. That's saying a lot for how much you use someone else's mind than yours for such a desperate comment like right now!

APPLE WATCH? - April 9, 2015 at 8:51pm

IT WORKS JUST TURN IT BACK ON IN SETTINGS>TOUCH ID-PASSCODE>ITUNES & APP PAY

sillydrew - April 10, 2015 at 12:42am

Actually what he is saying is true. Go into setting/Touch ID/ then turn off all three switches (iPhone Unlock, Apple Pay, and iTunes & AppStore. After that it should ask for your account password. This worked for me. Don't try and it's your loss. Switching off just one of them ie iTunes doesn't work.

Robert Lespérance - April 9, 2015 at 8:27pm

Touch ID works 0 out of 10. For me it is not a feature worth the effort of changing my habits. As for Siri, I would give it 7 out of 10, but I am still better of asking Google with the speak to text feature. The only valuable spoken feature is when I speak to text anything from an email, to a name or to a text message. This is really a great time saver.

Elvis91 - April 9, 2015 at 7:29pm

I've got the same issue here. Obviously the problem will be fixed with the following update of 8.3.1... maybe

Lucas - April 9, 2015 at 6:57pm

Apple always boast like if they have it all figured out and they don't. I'm still waiting for them to fix the maps issue. Lol

gamerscul9870 - April 9, 2015 at 8:00pm

Trolls always gloat about apples issues when most people like me don't even get it like me! I'm still waiting for you to find some knowledge in yourself even for maps! Lawl

abit - April 9, 2015 at 6:53pm

anybody have problem with service

odedoo1 - April 9, 2015 at 4:58pm

This is exactly the reason I wait at least 10 days before I do any upgrading ( to read about how bad are the bugs ) and what does the writer means when he says it's not critical?? For me if I lost my touch I'd I would really loose it and the disrespect from Apple after giving them so many years of our lives and our hard earned money is starting to p1ss me off and I know I'm not the only one that is thinking this way also it's not just the iPhones it's all Apple devices including all the new Macs. I truly miss the old Apple with Steve Jobs when the device came firs and the money second, now days its the other way.

NoGoodNick - April 9, 2015 at 4:58pm

I had the same issue when I upgraded to v8.1.2. I had to reset (reprogram) the Touch ID, but Apple Pay wouldn't allow me to renter my basic info (address, phone # or credit card info). The only way to reset it was to do a clean install. It seems there's something cludgy with upgrading and Touch ID and Apple Pay.

MeMike - April 9, 2015 at 4:57pm

Just noticed the issue... Turning off and on fingerprint for App Store doesn't work either.

hamood_d10 - April 9, 2015 at 4:20pm

Yes i have it too, it keeps asking for password everytime, did clean restore and its the same, the good thing that i i download free apps without putting password, hope no other problems

Dev Beta Tester - April 9, 2015 at 4:13pm

Password re-entry at iTunes/AppStore has been compulsory every time iPhone is restarted, no? Only thing I noticed was that all saved Touch ID fingerprints are deleted from iPhone when I first installed iOS 8.3 Dev Beta (can't remember which beta release). Other than that, I have not encountered apps or iOS crashes since upgrading to iOS 8.3 weeks ago.

Sam - April 9, 2015 at 4:07pm

Problem after problem on each and every update .. When apple is gonna be bug free .. No we have Touch ID problem on 8.3 ... Come on apple

Any solutions guys !!

zetaprime - April 9, 2015 at 4:09pm

Never. The more complex the system the more likely it will have bugs.

gamerscul9870 - April 9, 2015 at 8:10pm

Here's a solution, test Touch ID, or log out and back into anything that works with it. Worked for me.

Darryn - April 9, 2015 at 4:06pm

Log out and back in again

Cedeno66 - April 9, 2015 at 4:04pm

You know what else stopped working? The pull up menu. I can drag it up to open but can't drag it down to close. I have to tap on the background or press the home button. Also not just on mine but others who have the 6 as well the sensitivity on the sides, especially on the corners is really poor. Please fix it. Also the keyboard won't go back to querty once I turn the phone back to vertical, the screen won't turn so again I need to press the home button.

MUKAI - April 9, 2015 at 3:57pm

Mine didn't get affected because I wasn't dumb enough to upgrade lol. Still at good old 8.1.2 with my nice jailbreak :D. And didn't need to upgrade to get those dumb emojis, I simply used Cydia to get them.

gamerscul9870 - April 9, 2015 at 8:11pm

My phone doesn't act as useless or dumb as yours since I upgraded, yet someone just mentioned a solution below to fix. Really worked.

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