Warning: A Bug in iOS 8's 'Reset All Settings' Function is Erasing Files From iCloud Drive

POST

MAIL

Posted September 29, 2014 at 8:56pm by iClarified

A serious bug in iOS 8's 'Reset All Settings' function appears to be erasing documents stored in iCloud Drive, according to several reports.

A poster on the MacRumors forums discovered the bug after trying 'Reset All Settings' to improve iOS 8 performance on an iPad 3.

Because iOS 8 was so sluggish on my iPad 3 I reset all settings (No data or media will be deleted) and sped it up BUT deleted my iWork data! Then promptly synced and deleted it in iCloud.I have public beta of Yosemite so can't roll back via time machine. I have no pre iOS 8 backups in iTunes or iCloud to revert to (well iCloud device backups don't contain cloud documents and I should have iOS 7 backups in iTunes but can't find any. iCloud has no trash like dropbox. They seem gone forever.

The files are being deleted despite the function clearing stating, "No data or media will be deleted." As you may know, the option is simply meant to reset user preferences.

At this point it appears that only iWork documents are being wiped. MacRumors tested the bug themselves and found that all iWork documents stored in iCloud Drive on the iPhone and on iCloud.com were deleted. After some time for syncing, all of the documents were deleted off a Mac running OS X Yosemite as well. Preview and TextEdit documents which don't have a corresponding iPhone app were fine.

Unfortunately, there's no easy way to recover these documents. Several people who have suffered lost files are in contact with Apple Support. One said Apple was waiting on engineers to investigate. Another said his account was in troubleshooting mode as Apple attempted to recover the data.

We strongly recommend you do not use the "Reset All Settings" option if you have iCloud Drive enabled.

Please follow iClarified on Twitter, Facebook, or RSS for updates.

Read More

Warning: A Bug in iOS 8's 'Reset All Settings' Function is Erasing Files From iCloud Drive

Follow iClarified

CrackaG - October 1, 2014 at 9:16pm

Really people? Do you think that everything is perfect? Wake up and come into the real world. Things happen and do you really thing Apple wants to piss people off with bugs in the OS? EVERYTHING that comes out almost always has some kind of problem. Games,Phones,Programs, Websites(you know the Goverment) and other things I don't want to list.(Well that could be everything in the list lol) Oh and cars to.

Reply · Like

Nuck Chorris - September 30, 2014 at 10:59am

Yet another apple blunder that seem to be piling up.

What? - September 30, 2014 at 9:09am

Apple's end is here

jos1 - September 30, 2014 at 1:26am

Bending phone,no cell service,dead touchID, android like OS and now erasing files from icloud drive. Apple is a joke!

No_Cloud_Clown - September 29, 2014 at 11:30pm

Naked photos stored on iCloud were accidentally exposed > iWork files on iCloud were accidentally deleted. iWork, iCloud, iETC = iPain. Why people keep storing their files on clown cloud services?

FiremanSam - September 29, 2014 at 11:15pm

If it deletes the U2 crap in my iCloud then it is worth the upgrade

tommyy - September 29, 2014 at 10:30pm

Tim Cook, you have to fire a team who did code of ios and icloud drive reset module and release statement now. thousand engineers to recover all customers data before people switch.

cciev - September 29, 2014 at 10:03pm

Glad I did not enable icloud drive.

hamood_d10 - September 29, 2014 at 9:56pm

LOL, go to icloud they release new term of service WTF apple!!!

hamood_d10 - September 29, 2014 at 9:53pm

shame on you apple bending iphone, iOS 8.0.1 released wrongly, now this becarefull, i guess things gona get badly, if SJ here we wouldnt see this

Mohammed Nasir - September 29, 2014 at 9:50pm

yes. I just been through this pain by resetting all settings I lost all my iCloud data including my wifi password on my mac too.

ChrisR - September 29, 2014 at 9:45pm

Hey everybody. to all of you who have that issue: I also did a reset and after starting pages on my phone, there were no documents. I then had a look in the phone settings under my iCloud and the storage management section. under pages I could see the files still should be there. then back into pages and pressing " " all documents reappeared. anyone else tried that?

Jackie D. - September 29, 2014 at 9:23pm

what a mess, lost everything. in this case why should I be the one losing, I guess in the end of apple for me, cannot deal with this misshap. moving on to another brans¿d.

SamyLay - September 29, 2014 at 9:16pm

I also noticed that after resetting my iPad installation all my purchased movies are deleted completely from the iCloud and those on my iPad are also deleted. How will I be able to recover my movies again please. This is very serious.

Me tooooo :( - September 29, 2014 at 9:13pm

I am one of the first who fell in this trap .. Once I updated my iPhone in the first day, I've reset all settings and my f***ing files disappeared ... Thanx for God that I have the important files in somewhere else

Jordan - September 29, 2014 at 9:11pm

And this is why apple needs to slow the f--- down and test everything out before submitting the update public, apple is disappointing me at the moment.

Moises - September 29, 2014 at 9:09pm

This why I don't to install the new iOS 8 version many problems and crashing .

Iamevl - September 29, 2014 at 9:01pm

iCloud support is free. Only have to pay for support if your device is having issues and is beyond limited warranty

fixedimage - September 29, 2014 at 9:01pm

Apple seems to be having a lot of problems of late.