Warning: A Bug in iOS 8's 'Reset All Settings' Function is Erasing Files From iCloud Drive
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Posted September 29, 2014 at 8:56pm by iClarified
A serious bug in iOS 8's 'Reset All Settings' function appears to be erasing documents stored in iCloud Drive, according to several reports.
A poster on the MacRumors forums discovered the bug after trying 'Reset All Settings' to improve iOS 8 performance on an iPad 3.
Because iOS 8 was so sluggish on my iPad 3 I reset all settings (No data or media will be deleted) and sped it up BUT deleted my iWork data! Then promptly synced and deleted it in iCloud.I have public beta of Yosemite so can't roll back via time machine. I have no pre iOS 8 backups in iTunes or iCloud to revert to (well iCloud device backups don't contain cloud documents and I should have iOS 7 backups in iTunes but can't find any. iCloud has no trash like dropbox. They seem gone forever.
The files are being deleted despite the function clearing stating, "No data or media will be deleted." As you may know, the option is simply meant to reset user preferences.
At this point it appears that only iWork documents are being wiped. MacRumors tested the bug themselves and found that all iWork documents stored in iCloud Drive on the iPhone and on iCloud.com were deleted. After some time for syncing, all of the documents were deleted off a Mac running OS X Yosemite as well. Preview and TextEdit documents which don't have a corresponding iPhone app were fine.
Unfortunately, there's no easy way to recover these documents. Several people who have suffered lost files are in contact with Apple Support. One said Apple was waiting on engineers to investigate. Another said his account was in troubleshooting mode as Apple attempted to recover the data.
We strongly recommend you do not use the "Reset All Settings" option if you have iCloud Drive enabled.
Really people? Do you think that everything is perfect? Wake up and come into the real world. Things happen and do you really thing Apple wants to piss people off with bugs in the OS? EVERYTHING that comes out almost always has some kind of problem. Games,Phones,Programs, Websites(you know the Goverment) and other things I don't want to list.(Well that could be everything in the list lol) Oh and cars to.
Naked photos stored on iCloud were accidentally exposed > iWork files on iCloud were accidentally deleted. iWork, iCloud, iETC = iPain. Why people keep storing their files on clown cloud services?
Tim Cook, you have to fire a team who did code of ios and icloud drive reset module and release statement now.
thousand engineers to recover all customers data before people switch.
Hey everybody. to all of you who have that issue:
I also did a reset and after starting pages on my phone, there were no documents.
I then had a look in the phone settings under my iCloud and the storage management section. under pages I could see the files still should be there. then back into pages and pressing " " all documents reappeared.
anyone else tried that?
what a mess, lost everything. in this case why should I be the one losing, I guess in the end of apple for me, cannot deal with this misshap. moving on to another brans¿d.
I also noticed that after resetting my iPad installation all my purchased movies are deleted completely from the iCloud and those on my iPad are also deleted. How will I be able to recover my movies again please. This is very serious.
I am one of the first who fell in this trap .. Once I updated my iPhone in the first day, I've reset all settings and my f***ing files disappeared ... Thanx for God that I have the important files in somewhere else
And this is why apple needs to slow the f--- down and test everything out before submitting the update public, apple is disappointing me at the moment.