Apple No Longer Allows Users to Update or Reinstall a Refunded App

POST

MAIL

Posted May 25, 2014 at 4:24am by iClarified

Apple is no longer allowing users to update or reinstall an app they've had refunded, notes
Michael Simmons of Flexibits.

Users who try to update are now greeted with the following message:

Update Unavailable with This Apple ID
This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled.

Notably, this also appears to be the case with Mac App Store applications.

[via Ryan]

Apple No Longer Allows Users to Update or Reinstall a Refunded App

Follow iClarified

Add Comment

Would you like to be notified when someone replies or adds a new comment?

Yes (All Threads)

Yes (This Thread Only)

Notifications

Would you like to be notified when we post a new Apple news article or tutorial?

Yes

Comments (21)

You must login or register to add a comment...

Add Comment

Arthy - September 18, 2014 at 7:00am

This is stupid. I bought a $10 app that was buggy. Kept crashing, so I requested a refund. A year later the app is fixed, and free - and I can't redownload it. If it was a paid app, I couldn't even pay for it. Where's the logic? I do not expect to be using a refunded app, but I expect a refund for an app that does not do what it promises. And I expect to be able to purchase it it again if it ever gets fixed. Apple used to be nice.

Reply · Like

gamerscul9870 - September 18, 2014 at 9:17am

And you used to care. Imagine acting like a sandwich is still yours after returning it. Who would you blame?

Reply · Like

mizbish - May 28, 2014 at 1:13am

I'm getting this message every time I try to update Movies by Flixster, with Rotten Tomatoes which is a FREE app - how do I reinstall it if I can't 'purchase' it and there was never any refund in the first place? Using iPad Air. Thanks, anyone???

Reply · Like

mizbish - May 28, 2014 at 1:12am

Reply · Like

mizbish - May 28, 2014 at 1:10am

Reply · Like

Frank J1234 - May 26, 2014 at 5:40pm

this isn't anything new... I have been noticing this for about a month now. I am a big apple fan but as a business owner I do understand that technically you haven't paid for it. simply call apple and have them reverse the reversal. so then you have paid for the app.

Reply · Like

J. Cruz - May 26, 2014 at 11:32am

That's one of the reasons Apple is so messed up. Iphone 5s owner and "Not impressed".

Reply · Like

Bugged Out - May 25, 2014 at 10:06pm

Apps can be refunded!?!

Reply · Like

JoshvanHulst - May 26, 2014 at 6:42am

Yes, you can do so at: https://reportaproblem.apple.com/

Reply · Like

Che - May 25, 2014 at 8:57pm

The same thing's happening to me but to be precise what happens to me is that I get a message to update angry birds on my MAC but when I try to do it the same message appears as in the image shown plus the issue is that I never bought angry birds for MAC IN THE first place but I'm stuck with MAC App Store continuously telling me to update and then this happens. Any one got a solution to this? please if someone has a solution post it. Thanks you.

Reply · Like

JBB - October 8, 2015 at 10:22pm

I have the same issue regarding Angry Birds, I just want to stop getting the update notifications for something I don't have installed. Has anyone found a solution?

Reply · Like

John A. - May 25, 2014 at 12:15pm

They Charged me twice for OSX server app for the mac. I complained, they refunded the wrong charge, and NOW !!! They don't let me update !!??!! I paid for it, they tried to have me pay twice, it didn't work on their favor, so now... I am being punished ?

Reply · Like

gamerscul9870 - May 25, 2014 at 1:35pm

It's what you get.

Reply · Like

Rantanplan - May 25, 2014 at 9:32am

One more reason to jailbreak. And I would say that is just the beginning of cloud controlled applications. Whenever the master wants to take it from you, he can!

Reply · Like

Rantanplan - May 25, 2014 at 9:53am

Ok, I have to add, if the app was refunded, the user has no right, to use let alone update it. What bothers me is the ever so tighter getting controll mechanisms. I won’t endorse using paid apps that you don’t have paid for.

Reply · Like

JamesHoyland23 - May 25, 2014 at 9:01am

I'd say that it's a right pile of shite not letting users update their apps or re installing them it takes the piss.

Reply · Like

Wicwbycub - May 25, 2014 at 5:49am

Yea. But it doesn't allow you to repurchase it either. Been having this issue with yahoo messenger. Won't let me download the update and I get this error message.

Reply · Like

stevenlacross - May 25, 2014 at 4:38am

This is how it should have always been, if you want your money back, you can't have the app. That's like having your cake and eating it too, not possible.

Reply · Like

gamerscul9870 - May 25, 2014 at 11:32am

Give that man a cookie (you I mean). Good job with the comparing.

Reply · Like