Apple Launches iPhone 5 Sleep/Wake Button Replacement Program

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Posted April 25, 2014 at 10:47pm by iClarified

Apple has launched an 'iPhone 5 Sleep/Wake Button Replacement Program' after determining that the sleep/wake button mechanism on a small percentage of iPhone 5 models may stop working or work intermittently.

Apple will replace the sleep/wake button mechanism, free of charge, on iPhone 5 models that exhibit this issue and have a qualifying serial number.

If your sleep/wake button isn’t working properly, you can enter your iPhone 5 serial number at the link below to see if it qualifies for the program. As of April 25, 2014, the replacement process will be available in the U.S. and Canada. In other countries, it will be available as of May 2, 2014.

Replacement of the sleep/wake button mechanism is done at an Apple Repair Center. There are two ways to send your iPhone to the repair center—carry-in or mail-in. The replacement process takes approximately 4-6 days from the time your iPhone is received at the repair center until it is returned to you.

More details as well as instructions on how to send in you device can be found at the link below...

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Apple Launches iPhone 5 Sleep/Wake Button Replacement Program

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IlovemyI5 - April 27, 2014 at 6:21am

A little too late, my power button stop working almost the day the warranty expire, and now the come out with a replacement program! wtf happened to apple after steve jobs died? everyday is worse than the day before

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gamerscul9870 - April 27, 2014 at 11:59am

They got better but they got better by innovation, they're still working on AppleCare.

MeMo - April 28, 2014 at 10:36am

you can still go and claim the refund you spend for Sleep/wake button replacement even it was unauthorised service repair.

DarkSide - April 27, 2014 at 4:28am

There is no problem with the Sleep/Wake button. You are all pressing the button wrong. Lol

gamerscul9870 - April 27, 2014 at 4:29am

I bet they were pressing the meth button to find their results to believe if that's what they meant. lol

Fukran John - April 26, 2014 at 8:40pm

How about a replacement programe for iPhone itself with Samsung ? Can apple do that since they admit its having problem and recalling the devices ? By the way, Samsung never had to do this. Quality speaks no wonder.

Fukran John - April 26, 2014 at 8:53pm

ROFL, just admit that its having problem same as all iSheeps.

gamerscul9870 - April 26, 2014 at 9:06pm

LMFAOLOL Not until you admit the unsuccessful dream you treat myths like all samsheeps lolololol

Trolololo - April 27, 2014 at 4:02am

Small percentage of phones. Not there fault they bought faulty parts

DarkSide - April 27, 2014 at 4:25am

It is "their" fault that they sold faulty equipment.

gamerscul9870 - April 27, 2014 at 4:28am

No, the engineers made it but mainly the os was too much for users to suffer, so they switched because of it.

gamerscul9870 - April 27, 2014 at 4:35am

Which faulty, the one that burns on it's own in the galaxy of lag, or the one that is just secure metal from infections to cause bugs?

Great! - April 27, 2014 at 9:38am

John, didn't you know that Samsung boasts about their S5 camera and then had to admit that some units were blacking out. So please don't think that Samsung phones are perfect. No ones is.

Mike Power - April 26, 2014 at 4:40pm

We forgot to mention the ic power management chip and the battery.

CJDJ - April 26, 2014 at 2:28am

I wonder if I'll lose my jailbreak... it's on 7.0.4 right now... I don't want to lose it.

gamerscul9870 - April 26, 2014 at 5:54pm

How does replacing the button affect the os version?

CJDJ - April 26, 2014 at 6:31pm

Like if they have to reinstall OS or something... I don't know much about hardware replacement for the iPhone 5. Why do they want you to erase the phone when you send it in? I understand for the privacy stuff... but like apps and whatever else is on there?

gamerscul9870 - April 26, 2014 at 6:34pm

I once replaced iPhone battery within minutes and all my content was still there no joke.

joey2555 - April 25, 2014 at 11:11pm

I'm on the phone with them now to try to get my iphone 5 fixed. The lady is saying it's just the sleep/wake button but my volume down button is messed up...wouldn't that be part of the 'mechanism'? What exactly is wrong with iPhone 5 sleep/wake button

6italia0 - April 26, 2014 at 11:52am

Volume keys, vibrator switch, power button are all in the same cable. The vibrator motor is also run off of this cable.

vueapp - April 25, 2014 at 10:56pm

wow. apple finally pressured because of all the bad pr. i hate when companies do this. only address the problem when it can visibly affect them. otherwise they just deny and deny people. i read a lot of the complaints on various forums.

farpthor - April 25, 2014 at 11:06pm

Yeah, tell me about iPhone 4 home button, what a piece of crap... I wish they would replace that too.

vueapp - April 25, 2014 at 11:53pm

give this a try. i have "fixed" many friends iPhone 4 home button with this. YMMV. DO AT YOUR OWN RISK. find some rubbing alcohol especially high percentage like 70%. just put enough of the liquid to fit in the recess of the home button. push the button repeatedly to allow the liquid to go in and clean the contact with the motion of pushing. i believe some of the home button problems is the fact that dust is introduced slowly eventually affecting the contact point. the rubbing alcohol should clean and restore the function. of course, this is at your own risk as you are putting liquid into your phone. so just use a little and let it work in. the residual liquid will evaporate. i almost have a sneaky suspicion, the power/sleep button problem might be the same. i think that they should just get rid of the home button in the future. in fact, there are some tweak out there to recognize the Fingerprint ring touch as a home button activation. i understand that not have a physical button mean that there is energy being used to detect a home button push. have a physical button can save energy. but again, apple needs to increase the battery capacity by 50% to 100% then introduce this touch home button. then they will address faulty home button in the future. also, achieving more real estate within the device to save space.

6italia0 - April 26, 2014 at 11:54am

*4 years bro, iPhone 4 was released in 2010