Apple to Replace Cracked iPhone 5 Screens In-Store?

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Posted September 21, 2012 at 4:20am by Shalom Levytam

Apple may be planning to replace cracked iPhone 5 screens in-store instead of providing customers with an immediate replacement device, reports iMore.

iMore has learned from sources within Apple retail that broken iPhone 5 displays may soon be getting replaced in-store. This would be a change from Apple's current iPhone 4S and iPhone 4 practice, which consisted of swapping the entire iPhone out for a new or refurbished one. Sources within Apple retail have told us that equipment used to remove the screens has started appearing in their stores.

This report appears consistent with iFixit's teardown of the iPhone 5 which found that replacing the screen on the new device is considerably easier than on the iPhone 4S.

"What's this? A suction cup? We haven't needed a suction cup to get into an iPhone since the 3GS! Because the iPhone 5 is opened front-to-back, replacing a cracked screen is going to be easier than ever. Thank you, Apple!

Compare this to the iPhone 4s, where it took 38 steps to isolate the display assembly, and this iPhone may be the most repairable iPhone we've seen in a while."

It's unclear how much a screen replacement will cost without AppleCare+. With AppleCare+ you need to pay $99 for the warranty and $49 for the accidental broken glass replacement.

Apple to Replace Cracked iPhone 5 Screens In-Store?

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Roy - February 21, 2014 at 6:11am

Apple's repair prices is too much high, its better to buy iphone parts and repair iphone yourself or go to an repairer www.esourceparts.ca is one of them, they are cheap in repair prices too.

Dustin Jones - July 11, 2013 at 11:16pm

$150 without being covered by Apple Care warranty is a sweet deal. Our company purchases back the broken LCD from repair shops around the USA and this is really going to be stiff competition. There isn't anyone offering iPhone 5 LCD replacement for under $150 in any retail repair shop around the US. Their all between $160-$200. In the past Apple's repair prices haven't seemed like a business model they wanted to focus on. I'm left scratching my head at what this could mean for their future plans to compete with the boom of iPhone repair shops. I suppose it might not be as big of a deal since there are only so many Apple Genius Bar locations nationwide.

Riipoooof - December 18, 2012 at 5:17pm

Apple is way over-priced. I bought the iPhone 5 to see what all the fuss is about and I admit it is a nice phone but apple is always going to try to get over.

Dale - October 20, 2013 at 12:03am

I love how hurricane Katrina was in 2005 and the iphone 5 came out in 2012

Jlauren - November 3, 2012 at 1:55am

I stupidly dropped my iPhone 5 waiting for gas due to this horror called Hurricane Katrina. Apple is charging me the same amount I paid for the phone to fix it. Does anyone know anywhere in Queens or Brooklyn that can fix the IPhone 5 screen for less the 200,which is what I paid for the phone.My email is essica2@aol.com. So sad right now I was waiting for the damn lifeproof case to come out. :(

Dale - October 20, 2013 at 12:07am

I love how hurricane Katrina was in 2005 and the iPhone 5 came out in 2012. The first iPhone came out in 2007

nice - October 31, 2012 at 8:44pm

excellent thank you

josh - October 29, 2012 at 2:59am

I'm sure Apple will charge an arm and leg for a screen repalcement. You can just purchase iphone parts online from sites like wickedtronics.com or digiexpress.us and do it yourself

NoGoodNick - September 21, 2012 at 2:36pm

This is directed at replacing the screen, but if it means the user could potentially swap out the battery themselves, then THAT's a much bigger issue than replacing a cracked screen!

Simon - September 21, 2012 at 5:56pm

I agree. The 4/4S battery was easy to replace by anyone who could use a screwdriver. I hope the 5 will be too with the addition of a suction cup.

Pho3nix - September 21, 2012 at 10:16am

this is bad for me, i repair phones for a living and this being so easy means loads of people buy parts off ebay and do it themselves!

Me - September 23, 2012 at 3:17am

Since when does Apple need to care about what you do?

me no like - September 21, 2012 at 6:20am

I want a replacement. I replace my Iphone all the time if I see a deep scratch I take it I tell them people cant hear me. Specially one time I upgraded my 4S to 5.0 .1 I screwed up my jailbreak they gave me a brand new 1 it had 5.0 firmware.I was so happy. Fuck me!! damn it They are not going to sell more warranties right now since the screen is lot easier to replace.

6italia0 - September 21, 2012 at 5:43am

makes sense seeing as the 5 is built similarily to the 3gs

felix - September 21, 2012 at 5:37am

but they were advertised hard as stone .. morons

Angie Dunigan - September 21, 2012 at 5:00am

Loop - September 21, 2012 at 1:12pm

Sucks not they're just gonna give you a new screen for 49$ when the used to replace the phone for 49$. At least they did for me

Vinaymal - September 21, 2012 at 4:53am

Gorilla glass 2 not 1.

BrawlBro1 - September 21, 2012 at 5:29am

Yeah, I forgot to include the 2.

BrawlBro1 - September 21, 2012 at 5:41am

Whoops, wrong comment. The comments were screwed up for me.

BrawlBro1 - September 21, 2012 at 5:43am

Ignore what I said . I thought this was my comment. Lol

6italia0 - September 21, 2012 at 5:47am

yes, omfg, finally someone that knows wtf i'm talking about, I get customer's coming in with every type of phone that has "unbreakable" gorilla glass coming into my store everyday more frequently than any ios device and its usually due to a short drop or something stupid lol now what is impressive is that you can hammer the hell out out and iPhone digitizer and it will not for the love of god break, but a slight tap in the right spot will shatter it

Pho3nix - September 21, 2012 at 10:21am

i love how they talk about it being not only super resistant to smashes, but to scratches too...!? haha the public just buys buy into anything new or strategically named.

Angie Dunigan - September 21, 2012 at 4:29am